UPS has just published a white paper  titled “Recovering Lost Profits by Improving Reverse Logistics” written by Curtis Greve and Jerry Davis. Below is are excerpts from the Executive Summary:

It is no surprise that almost every company is looking for ways to increase sales, decrease costs and reduce risks. But in such tough economic times, the easy cuts have been made and all of the simple process improvements have been put in place. Enter reverse logistics, an often overlooked process that can help companies reduce waste and improve profits.

Reverse logistics is defined as the processes of receiving returned components or products for the purpose of recapturing value or proper disposal. Reverse logistics processes and plans rely heavily on reversing the supply chain so that companies can correctly identify and categorize returned products for disposition, an area that offers many opportunities for additional revenue. It is much more than simply counting defective items returned by customers. Also, it is much more complex than outbound shipping in that customers and/or consumers initiate a return, making it an inbound shipment process that is less predictable…..

And yet reverse logistics seldom receive much attention — that is, until something goes wrong. Many executives go out of their way to avoid dealing with returns because it can be ugly and is thought of as nothing more than a cost of doing business. What many fail to realize is that the average manufacturer will spend 9% to 15% of total revenue on returns, according to a 2010 Aberdeen Group study…..

To download a free copy  of  “Recovering Lost Profits by Improving Reverse Logistics” by Curtis Greve and Jerry Davis, click on the following - Recovering Lost Profits by Improving Reverse Logistics.

If you would like to order the recently published “An Executive’s Guide to Reverse Logistics – How to Find Hidden Profits by Managing Returns” also written by Curtis Greve and Jerry Davis, click here.